ITIL process assessments should be performed and repeated on a periodic basis and therefore in today‟s economic climate a more cost effective and flexible alternative is required from the services and offerings that are available in the external marketplace. The need to develop an in-house competency is becoming more important for organisations truly committed to CSI. This case study paper documents the approach undertaken by the Co-operative Financial Services (CFS) to develop an „ITIL Process Assessment Framework‟ (IPAF) that provides a simple, low cost and modular methodology in the delivery of ITIL process assessments.
A simple, low cost and modular approach in performing process assessments:.
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